1. Outsmart the Scammers – Stay one click ahead

    scammers

    Have you ever bought or sold something online, only to find that the person at the other end isn’t the real deal?

    National Consumer Fraud Week 2013 is all about helping you ‘Outsmart the Scammers!’ by learning how to buy and sell safely online without being duped.

    Australians are increasingly going online to buy goods and services, taking advantage of the speed, convenience and greater choice that the internet can offer. Unfortunately scammers like shopping online for their victims too. Read more…


  2. National Cyber Security Awareness Week

    Stay Smart Online

    Stay Smart Online

    This week is National Cyber Security Awareness Week – an annual Australian Government initiative held in partnership with industry, community and consumer organisations and all levels of government.

    The aim of Awareness Week is to help Australians using the internet – whether at home, the workplace or school – understand the simple steps they can take to protect their personal and financial information online. Read more…


  3. Thank you for voting us Australia’s Best Credit Union!

    We’ve been named Australia’s Best Credit Union in the 2012 Mozo People’s Choice Awards, only four months after receiving Money magazine’s Credit Union of the Year award.

    As part of the Mozo Awards, more than 25,000 banking and finance customers across the country rated close to 180 financial institutions, judging them on overall consumer satisfaction, price, features, customer service, convenience and trust.

    The Mozo People’s Choice Awards, now in their third year and are a leading, nationally recognised finance comparison and reviews website. The award was nationally regarded as the most comprehensive consumer report card on the Australian financial services industry, and receiving the top award was an exceptional achievement.

    Winning the Mozo Award and being recognised as Australia’s Best Credit Union for the second time this year is great feedback that we are meeting consumers’ needs in a wide range of categories. Read more…


  4. How To Protect Yourself From Fraud

    New figures from the Australian Bureau of Statistics’ Personal Fraud Survey 2010-11 show that personal fraud is on the rise, with credit card fraud reporting the highest increase.

    An estimated 1.2 million Australians aged 15 years and over have been a victim of personal fraud in 2010/2011, ­causing an overall financial loss of $1.4 billion. Credit card fraud is the most common form of personal fraud, affecting 3.7% of the population.

    While some credit card fraud schemes are very complex, caution and close attention to how you use your credit card can help to reduce the risk of fraud. 

    Following the tips below can help to ensure that your card details remain safe and don’t fall into the wrong hands.

    1. Never let your card out of your sight during any transaction. That means if you’re at a shop, watch the sales assistant, and if you’re at a restaurant, go to the counter and pay the bill – this is particularly important if you are overseas where you could be identified as a tourist and a ‘soft target’.
    2. If you’re buying goods online, make sure the site is reputable and well-established. Be wary of unfamiliar sites that are identified through searches – giving them your credit card details is the same as sharing your card number with a stranger on the street.
    3. Make sure you have anti-­virus software installed on your computer as viruses can be used to obtain personal information.
    4. Put a padlock on your home letterbox so that your credit card statement, which contains your card number and full name, or any other sensitive personal mail, cannot be stolen.
    5. Never, ever, write your PIN down anywhere or share it with anyone.
    6. Use internet banking to regularly check that only your transactions are going through your credit card.

    For more information on scams that are currently circulating, please see the Fraud and Security page on our website.


  5. 7 Christmas Tips for Smart Phones & Tablets

    It’s an exciting time of the year unwrapping that new smart phone or tablet and charging up the batteries for its first test run. But there are 7 Christmas tips you need to keep in mind before taking your smartphone or tablet on its first test drive: Read more…


  6. Are you being scammed?

    Every year 1 in 20 Australians fall victim to scams and personal fraud. Scams come from many sources – they may originate from unsolicited telephone calls or emails or may be in response to an advertisement you have placed in a newspaper or online.

    When it comes to testing whether or not something is a scam the old adage “if it’s too good to be true, it probably is” certainly applies. However, whether something is a scam is not always that obvious.

    Therefore in order to protect yourself from scams, remember the following 10 ‘golden rules’:

    1. If it looks too good to be true – it probably is;
    2. Use your common sense: the offer may be a scam;
    3. ALWAYS get independent advice if an offer involves significant money, time or commitment;
    4. Remember there are no get-rich-quick schemes: the only people who make money are the scammers;
    5. Do not agree to offers or deals straight away: tell the person that you are not interested or that you want to get some independent advice before making a decision;
    6. You can contact your local office of fair trading, ASIC or the ACCC for assistance;
    7. NEVER send money or give your debit card, credit card or online account details to anyone you do not know and trust;
    8. Check your account and credit card Statements when you get them. If you see a transaction you cannot explain, report it to us immediately on 13 _5 85;
    1. Do not agree to offers or deals straight away: tell the person that you are not interested or that you want to get some independent advice before making a decision;
    2. You can contact your local office of fair trading, ASIC or the ACCC for assistance;
    3. NEVER send money or give your debit card, credit card or online account details to anyone you do not know and trust;
    4. Check your account and credit card Statements when you get them. If you see a transaction you cannot explain, report it to to your financial provider.

    Further information on scams and how to protect yourself, including a free email alert service, is available on the Government’s website SCAMWatch

    Sources:

    ASIC’s MoneySmart

    ACCC’s SCAMWatch


  7. Online Security Tips

    The week is a Government initiative which aims to help Australians understand cyber security risks and educate home and small business users on the simple steps they can take to protect their personal and financial information.

    8 simple tips for better online security

    1. 1. Install and renew your security software and set it to scan regularly;
    2. 2. Turn on automatic updates on all your software, including your operating system and other applications;
    3. 3. Think carefully before you click on links and attachments, particularly in emails and on social networking sites;
    4. 4. Regularly adjust your privacy setting on social networking sites;
    5. Report of talk to someone about anything online that makes you uncomfortable or threatened;
    6. Stop and think before you post any photos or financial or personal information about yourself, your friends or family;
    7. Use strong passwords and change them at least twice a year;
    8. Talk within your family about good online safety.

    Remember your personal details should remain private, never give them out online or over the phone in cold calls.

    For more information, visit Stay Smart Online.


  8. Accessing Your Money Overseas

    A poll on our website currently shows that over 56% of members plan to travel in the next 12 months, and with the all time low prices of international flights it’s a great time to travel.

    So the next few blog postings will revolve around one of my favourite topics- travel!!

    So I thought I would start on a few travel basics, first of all you will need to be able to access your money while you are travelling.

    There are a few ways you can access money when you are travelling overseas which may depends on what country you are visiting, so some research may be involved (personally I have always found Lonely Planet a good starting point!). Each of the following ways of accessing your money has their pros and cons:

    - Travellers Cheques: Can be organised at your local financial institution (like ours!). Travellers cheques are safe, as long as you record the serial codes on the cheques and keep them separate from the cheques (in case they are lost or stolen). In most countries it’s easy to find somewhere to cash them.
    - Cash Passport: acts similar to an ATM card, its PIN protected and you can use them anywhere. For added security you also receive 2 cards, which you keep separately incase one is lost or stolen then you will still be able to access your funds via your second card.
    - Credit Card: can be used worldwide, you must use your credit card wisely though and protect your details from unscrupulous persons. You will be charged a withdrawal fee and also a higher interest rate for cash withdrawals. Having a credit card while travelling is handy for booking accommodation or flights through reputable agencies. But you will need to ensure you notify your financial institution you are travelling overseas. If you do lose your credit card and need it replaced while still overseas this can be costly.
    - Debit Card: can be used like a credit card but instead you are accessing your own money, make sure you tell your financial institution you are travelling overseas. You will be charged an ATM fee in most countries. If you do lose your debit card and need it replaced while still overseas this can be costly.
    - Foreign Currency: Foreign currency can be ordered through most financial institutions (like ours!). It’s handy to have a small amount of foreign currency for when you arrive at your destination so you can purchase drinks, hire a taxi etc.

    I highly recommend selecting a couple of these options for when you go travelling, and try not to keep them all in the one spot. Just recently I met a girl overseas who had her purse pick pocketed out of her handbag. This meant she had no way of accessing any of her funds, luckily her friends all gave her money so she could get home ok.

    Keep security in mind when you are travelling, its wise to keep your funds in different locations i.e. cash in your purse, credit card and debit card in the hotel safe etc.

    Please keep in mind this is my personal opinion and not that of Companion Credit Union, you will need to research your destination and decide what suits your financial situation best.