We’re Listening…
Now you’ve had a good look around the website I thought it would be a good time to tell you why we have created this site.
Our own members and non members told us that we needed to update our logo. Non members told us they were sick and tired of being ‘just a number’ at their own financial institutions.
Using this feedback (and much more research) we realised that Companion has a unique advantage, and that is that we are small enough to listen to our customers and actually respond! Hence our new tag line ‘We’re Listening’ was born. This is something we are quite proud of and something we want to really build on in the future. Our staff are always accessible and really do know our members. But we want to know more. We want to listen to what is is that is important to you, and then respond in an appropriate way.
We have begun a new journey which takes us back to the roots of what a credit Union really is – we were created by our members and are owned by our members. Which is why we want to hear more from you! We invited our members to vote on our new logo, and the response has been great. The end result of this exercise is the logo you see today on our website – chosen by our members (and staff) as the preferred logo for us to identify with in the future.
The new logo represents our members, staff, community and other stakeholders/partners all working together – hand in hand – connected as one for the mutual benefit of us all. The majority vote by members ensured we retained the ‘C’ shape from our previous logo to maintain the history we have had with our previous logos which is important to us, and obviously to you too. The new logo represents our relationships we have with our current members very well, and our research tells us that new members will relate to it also – that sense of belonging, being connected is what sets Companion apart.
What do you think of our new logo??
Would you vote on future topics for Companion?
Ray,
November 16th, 2008 | 5 Comments »
5 Responses to “We’re Listening…”
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November 27th, 2008 at 7:59 am
The new logo looks great and it catch’s your eye and yes i would vote on future topics…..
December 3rd, 2008 at 10:34 am
Just to let you know about notification of salamander bay branch closing. I assume there will a mass exodus of memebers living in this area, including myself to other banking facilities. I was also in the motion of refinancing my home loan through to companion, but that will not happen now and i shall move my accounts to either newcastle permanent or greater. whilst it is a time of rationalisation, is not always best practice to run scared and shut branches to prop up profits in the short term as it will only deplete your branches in the future.
Good luck for your restucture, you will need it. Should any one wish to discuss please do not hesitate to contact me
regards
Adam Duffey
December 3rd, 2008 at 12:48 pm
Hello Adam,
As stated in our notification the decision to leave the Salamander Bay location has not been taken lightly.
The original decision to establish a full time office in Salamander Bay was a significant risk for our business back then, as we didn’t have an existing customer/membership base in the area. We have worked hard for the past 7 years to build up our membership base in the Bay area, but unfortunately competition is particularly stiff, and switching institutions is no easy task for most. The end result is that we have not been able to generate sufficient business volumes to offset the cost of running the office, and therefore our presence is not sustainable.
With our lease at that site due in 2009 we were left with no alternative than to find the next best solution for our members – that being to transfer the services (and our staff) to our Raymond Terrace office, the closest site and still in the Port Stephens locality.
In reviewing the transactional behaviour of our members at Salamander Bay we could see that majority of activity was through remote access facilities; ATM’s, Online Banking, Visa purchases, Direct Debits and Credits. Based on this we believe that our existing members can be very well serviced through our Raymond Terrace office.
Our Branch Manager Melinda Stolte and Member Service Consultant Doreen Petty both live locally. I am certain it would not be a problem for them to personally call upon you or any of our members in that area for that matter to assist with enquiries should face to face contact be necessary.
Adam, I hope I have clarified for you above that this decision is not about restructuring or running scared, it is based on the timing of our lease expiry, and the simple fact that our business volumes at that site are not viable
On a separate note I thank you for taking the time in sharing your comments over our new social website.
We value your business along with that of all our members and we would truly like you to reconsider the suggestion of closing your membership. A staff member will be in touch with you shortly.
Kind regards,
Ray O’Brien
June 30th, 2009 at 11:35 am
The info you’ve given is spot on, believe me, I’ve been doing my research and you’re info is some of the best out there.
June 30th, 2009 at 11:51 am
Thanks Bank Online,
We are working towards creating a library of information to help our membes and the Hunter & Gunnedah Community. Our Branch Managers and staff have been contributing towards these stories, so all info is real and can hopefully help people in everyday situations.
If we can can help you with anything ot if you would like to see a certain topic please let us know,
Cheers,
Cas.S